Troubleshooting and how to get support
Check the public page and console state first. Recovery is a reversible retry or a confirmed channel. The public contact form sends mail and does not show a fake success state.
Symptoms and checks
| Symptom | Check first | Recovery |
|---|---|---|
| No primary diagnosis score | Whether you are on the public preview | The preview is not supposed to show a primary score. Use a configured console or send a request for ongoing observation |
| Login control disabled | Whether that deployment is missing the console entry (it should open the Cloud console at app.omseek.com) | Do not guess a domain. Report it from the contact page |
| Cannot request an API key | Whether you are still on the preparation page | No key or registration is available. Return to the docs |
| Chinese and English disagree | Whether English still points at an older Chinese revision | Update the pair before publishing. Do not publish only one side |
How to get support
Send the question to hello@omseek.com, or use the mail entry on the contact page. Include the brand, market, steps already tried and the expected result.
The contact page does not show a success state in the browser. The actual send result comes from the mail client.
Sources
- Contact Omseek — Confirmed mail channel hello@omseek.com
- FAQ — Product-boundary answers